Feature Name

Feature Description

Merchant

Professional

Executive

Account / Site Admin Web Portal

Web tools for Site self-administration and the User Dashboard allow easy setup and manipulation
of features such as Automated Attendant, Hunt Groups, Call Rules, Call History Reporting, Selective Call Forwarding, and Voice Messaging.

Alternate Numbers with Distinctive Ring

Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number, and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user's primary phone number is the calling line identity. This feature is often used to allow a single station to be called locally from multiple originating local calling areas

Analog Hotline

The Analog Hotline (sometimes referred to
as Automatic Ring Down or Hot Dial) feature configures an analog telephone connected to an Analog Telephone Adaptor (ATA) to call a pre-configured telephone number automatically when taken off-hook. When configured, the telephone only makes calls to one number and cannot be used to call any other number.

Anonymous Call Rejection

Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via My Phone or dialing the Feature Access Code (FAC), callers without available caller identification are informed that the user is not accepting calls at that time. The user's phone does not ring, and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group. You can deactivate the feature through My Phone or the FAC.

Apple iOS Support

The TotalCloud PBX Hub mobile app is supported for iOS based smartphones and iPads. Users
can leverage a convenient and intuitive interface for mobile calling services. Outgoing calls placed from the mobile client will present the appropriate business TN Caller Id. It also allows simple management of various telephony and mobility features through the client interface.

Apple OS X Support

The TotalCloud PBX Hub desktop client is supported on Apple OS X based devices. The client is a Session Initiation Protocol (SIP) User Agent (UA) that integrates and manages various features with the TotalCloud PBX platform. Using this client, the end users can easily initiate and receive phone calls from their computers or facilitate placing calls from their desk phone.

Auto Attendant

Automated call answering and routing to the desired party or station. A recorded greeting
is played to the caller after which the call is transferred to other stations or services. The Site Administrator uses a powerful web-based tool to define how calls are to be transferred. Functions include:

  • Allow/Disallow Direct Extension Dialing – Provides ability for callers to dial a known extension at any time to connect with the user, without requiring additional prompts
  • Enterprise Wide or Site Specific Dialing Options – Refines the list of available users and extensions to include the Internal dialing options 

  • Schedule – Defines Days/Hours for normal business operations, as well as holidays. Supporting distinct greeting messages and routing actions for Business Hours vs. After Hours.

Business Continuity (CFNR)

Business Continuity/Call Forwarding Not Reachable (CFNR) allows a user to designate a phone number for all calls to route to when your main phone is not reachable due issues such
as unplugged phone, power outage, or natural disaster. Users have the option to activate and deactivate the service by dialing the feature code to activate or deactivate, or by configuring the service via My Phone. If activated, a user must specify the forwarding number. A status indicator on the My Phone desktop identifies whether this service is enabled.

Busy Lamp Monitoring

Provides the ability to monitor the phone status of users within a defined group (for example, busy, idle, do not disturb). Each monitored user appears on a button/line appearance, and the status of each monitored phone is indicated by the button LED lamp/status icon.

Call Forward Always

Enables a user to redirect all incoming calls to another phone number. Users have the option
to activate and deactivate the service by dialing the activate or deactivate Feature Access Code or configuring the service via My Phone. If activated, a user must specify the forwarding number.

A status indicator on the My Phone desktop identifies whether this service is enabled. Users may also forward these calls directly to Voice Mail by using the activate or deactivate Feature Access Code or via My Phone.

Call Forward Busy

Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing the activate or deactivate Feature Access Code or configuring the service via their web interface. If activated, a user must specify the forwarding number. Users may also forward these calls directly to Voice Mail by using the activate or deactivate Feature Access Code or via My Phone.

Call Forward No Answer

Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have
the option to activate and deactivate the service by dialing the activate or deactivate Feature Access Code or configuring the service via their web interface. If activated, a user must specify
the forwarding number and the number of rings before forwarding. Users may also forward these calls directly to Voice Mail by using the activate or deactivate Feature Access Code or via My Phone.

Call Forwarding Selective

Enables a user to define criteria that cause certain incoming calls to be redirected to another destination. If an incoming call meets user specified criteria, the call is redirected to the user specified destination. The user controls the service via the My Phone desktop web interface in My Rules, which provides the ability to set
the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of the week. Multiple criteria sets can be defined.

Call History

Call history includes such information as start date, start time, calling number, called number, caller ID, caller ID information (city and state), call duration, and type of call (outgoing, incoming and missed).

  • My Account administrators can view the call history for each number assigned to their account.
  • Individual users can see their call history (outgoing, incoming and missed) and place calls via the click to dial feature.

Call History for Hub

TotalCloud PBX Hub desktop clients and mobile apps save call history for placed, received, and missed calls from any device. Call history makes it easy for you to redial and call back when you miss a call or when you want to dial a contact you have recently spoken to.

Call Hold & Resume

Enables a user to place an existing call on hold for an extended period, and then retrieve the call to resume the conversation. While the calling party is held, the user can choose to make a consultation call to another party.

Call Park and Call Retrieve

"Parks" a call using the Call Park Feature Access Code. Once a call is parked, it can be "retrieved" at the same or another phone by using the Call Retrieve Feature Access Code.

Call Recording

Provides fully hosted solution to record, store, organize, and access recordings of customer calls. The service can be used to cost-effectively address regulatory compliance obligations, monitor
quality control, training, or dispute resolution. Users are assigned a call recording license, and administrators manage recordings through the My Account Portal.

Add-On

Add-On

Add-On

Call Redial

Enables users to redial the last number they called by clicking the feature button on their phone or by dialing the Call Redial feature access code.

Call Return

Allows users to call the last party that called, whether or not the call was answered by entered a feature access code.

Call Settings Control

TotalCloud PBX Hub desktop clients and mobile apps provide easy access to call settings controls for key features such as Mobility, Out of Office and Do not Disturb.

Call Transfer –Attended

Attended: Enables a user to consult with the add- on party before transferring the caller. To initiate call transfer with consultation, the user hits the "transfer" button/icon and dials the add-on party. When the call is answered, the user can consult with the add-on party. To transfer, the user hangs up causing the caller to be connected to the add- on party. Alternately, the user can use a flash hook to initiate the transfer. Users have the option to have a three-way call instead by hitting the transfer button a second time after the add-on party answers the call.

Call Transfter – Blind

Blind: Enables a user to transfer a call to another party unannounced without conversation. To initiate a blind call transfer, the user hits the “transfer” button/icon and dials the add-on party. When the destination phone rings, the user hangs up and the call directed to the other party. Alternatively, the user can use a flash hook to initiate the transfer.

Call Waiting for up to 4 Calls

Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a Call Waiting tone. To answer the waiting call, the user presses the flash hook or feature button on the phone. The user connects with the waiting party and holds the original party. By pressing the flash hook/feature button, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up.

Call Waiting ID

Displays the Caller ID information of the waiting party in support of the Call Waiting feature.

Click to Dial from Desktop Phone

The TotalCloud PBX Hub desktop client allows you to initiate a call with a contact as a click to dial call so that you can pick the call up with your desktop VoIP or Office Anywhere phone.

Contact Management Tools

TotalCloud PBX Hub desktop clients and mobile apps allow users to define easily and organize contacts. Contacts can be individuals or user-defined groups. You can share and request presence information with your contacts. You
can quickly find a specific contact by using the
filter field.

Desktop Sharing
(1 to many)

On the TotalCloud PBX Hub desktop client, you can share your desktop computer screen with several contacts. While sharing, chat and voice calling is also available.

Directed Call Pick-up

A Group Call Pick-Up feature which enables a user to answer a call directed to another phone in their group by dialing the respective Feature Access Code followed by the extension of the ringing phone.

Do Not Disturb

Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialing a Feature Access Code (activate or deactivate), configuring the service via their web interface, desktop or mobile client. A status indicator on the My Phone desktop identifies whether this service is enabled.

Enterprise Phone Directory Integration

TotalCloud PBX Hub desktop clients and mobile apps include Enterprise Directory Integration. With access to the Enterprise Directory, the client enables your workforce with more efficient and timely business communications.

Extension Dialing, Variable Length

Enables users to dial only the extension number to call other members of their business group, without requiring the called parties full 7 or
10 digit number to be dialed. Variable Length Extension Dialing allows a group administrator to configure extension dialing within the group to be a fixed length that is between two and six digits.

External Calling Line ID Delivery

This feature allows subscribers to be able to view the caller ID information of users from an external site/enterprise.

Feature Access Codes

Feature Access Codes are codes that can be entered through the phone keypad to control
the configuration of certain features. To use a Feature Access Code, off-hook the phone and enter the appropriate Feature Access Code. For features that require additional input, follow the audible prompts to input the required additional information. The code list is provided in the Quick Reference Guide.

File sharing

On the TotalCloud PBX Hub desktop client, you can offer to send a file to a contact while in a chat session. When offered a file through
the TotalCloud PBX Hub desktop client, you can accept or reject the file transfer offer. After the file transfer has completed, the received files can be opened or viewed by the recipient.

Google Android Support

The TotalCloud PBX Hub mobile app is supported for Android smartphones and tablets. Users can leverage a convenient and intuitive interface for mobile calling services. Outgoing calls placed from the mobile client will present the appropriate business TN Caller Id. It also allows simple management of various telephony and mobility features through the client interface.

Group Call Park / Pickup

Allows for the management of Call Park/Pickup groups. Members can park calls against other available members of the Call Park group by dialing the feature access code. When initiated, the call is parked against the first available member of the group. The parked call remains on hold until it is picked up (recalled) by a member of the group. Members of a Group Call Pickup can pick up (answer) incoming calls to any other member of the same Call Pickup group.

Group Paging

A site level feature that allows a user to initiate a unidirectional page to a predefined set of users by dialing an assigned phone number or extension. The set of users allowed to initiate a page must also be predefined. The maximum number of targets is 75 users. Users in a Page Group can be assigned across an Enterprise.

Headset support

TotalCloud PBX Hub desktop clients and mobile apps support a variety of wired and wireless headsets

Hunt Group

A Hunt Group is a set of stations can be logically grouped together so that incoming calls ring all phones simultaneously, or ring in sequence until answered. The Site Administrator can edit the group in real-time to respond to changing needs or workload. The number of hunt group needed is specified at the time of order.

In-Call Controls

TotalCloud PBX Hub desktop clients and mobile apps support a wide variety of in call actions
to include The following call control actions are available during a voice call:

  • End a call

  • Mute the microphone

  • Place a call on hold

  • Open the dial pad

  • Park a Call

  • Make a new call

  • Transfer a call - Attended

  • Transfer a call – Unattended

Inbound Caller ID (Name & Number)

Provides the calling name and number provided by the caller’s service to the user’s equipment which can be displayed if equipped.

Inbound Fax to email

Provides users the ability to receive, store, review, and manage fax messages. Users are notified
of new fax messages in the same way that they are notified of new voice messages. Incoming fax messages can automatically forward to a user specified email address.

Add-On

Add-On

Add-On

Instant Messaging (group)

TotalCloud PBX Hub desktop clients and mobile apps support group Instant Messaging (AKA “chat”) with your contacts. You can easily add a contact to an existing chat session, or begin a chat session as a group chat.

Instant Messaging History

TotalCloud PBX Hub desktop clients and mobile apps maintain local copies of your chat history.

Internal Calling Line ID Delivery

This feature allows subscribers to be able to view the caller ID information of another user within the same site/enterprise.

Main Number outbound Caller ID

All outgoing calls from user stations will reflect
the Main Office Caller ID Number rather than the individual station number (Except in cases where a station has 2-way DIDs).

Microsoft Windows Support

The TotalCloud PBX Hub desktop client is supported on Microsoft Windows desktop and laptop devices. The client is a Session Initiation Protocol (SIP) User Agent (UA) that integrates and manages various features with the TotalCloud PBX platform. Using this client, the end users can easily initiate and receive phone calls from their computers or facilitate placing calls from their desk phone.

Mobility

A solution that allows users to unite their desktop phone with their mobile phone under one single business identity by extending the TotalCloud PBX features transparently to a user’s mobile phone. Calls made from the mobile phone uses the TotalCloud PBX identity that makes it appear the user is calling from their business phone and not their mobile phone. Configuration of call settings can be made from either the mobile clients or My Phone The mobile phone is loaded with the BTBC mobile app (Android or IOS) which provides TotalCloud PBX features:

  • Ringing of either Desk or mobile phone or both 

  • Optionally requiring answer confirmation 

  • Single business appearance 

  • VoIP calling over data network 

  • Call-through Service using native dialer 

  • Fixed Mobile Transfer - allows customers to transfer calls in progress between their landline or wireless phone and their TotalCloud PBX desktop phone

Music on Hold

Pre-recorded music or announcements are played to callers when placed on hold. A default music program is provided for a site. If custom programming is desired for a site, an audio file in .wav format meeting specifications can be uploaded to each site manually.

My Room Collaboration

In the TotalCloud PBX Hub desktop client, My Room is an always available and permanent room you can use to chat with anyone that joins. If you assign a conference bridge to your profile, you
and your attendees can click the Call button to dial automatically into the conference and enter the appropriate entry codes. If a conference bridge is not specified, you can initiate an N-way call in your room. The TotalCloud PBX Hub desktop client dials out to all participants and takes everyone
off hold after the last attendee answers. You
can invite others to your room by dragging and dropping them from the Contacts list into the My Room Communications window. Others join your room by right clicking your name on their Contacts list and selecting Join Room.

N-Way Calling

Allows users to add up to 5 other parties to a call. When on a call, the user presses the conference button on the phone and dials the number of the add-on party. When the called party answers, the user hits the conference button to add the add-on party. The user can repeat this sequence up to five (5) times enabling a call with six (6) parties.

Native Mobile Network Calling

When making calls on the TotalCloud PBX Hub Mobile App, the end-user may choose to make a "Call-Through" outbound call utilizing the cellular data network. With the "Call Through" solution, mobile calls are made using the user's Business Identity; the call will look like it came from their main business number and not from their cell phone number. You can call enterprise contacts using their four-to-seven (4-7) digit enterprise extension (rather than a full ten digit TN) using Call-Through.

Notifications

TotalCloud PBX Hub desktop clients and mobile apps provide users with notifications to indicate Incoming & missed calls, and message waiting indications.

Office Anywhere

Office Anywhere is a “Fixed Mobile Convergence” feature that provides the following functionality directly or via the Office Anywhere Portal:

  • Simultaneous Ring - allows customers to receive calls to their TotalCloud PBX desktop phone on
any landline or wireless phones when a call is received on their TotalCloud PBX desktop phone 

  • Unified Outbound Caller ID- allows customers to place calls from any landline or wireless phone using the outbound Caller ID of their TotalCloud PBX desktop phone 

  • LD and International Deflection- allows customers to place long distance and international calls from any landline or wireless phone and have the charges applied to their TotalCloud PBX bill instead of the landline or wireless phone 

  • Fixed Mobile Transfer - allows customers to transfer calls in progress between their landline or wireless phone and their TotalCloud PBX desktop phone

Office Anywhere

The Office Anywhere is a feature that handles incoming calls from Office Anywhere locations and prompts for the destination address. The Office Anywhere feature works in conjunction with the user service Office Anywhere.

Outbound Caller ID Blocking

Enables a user to block delivery of his/her identity to the called party. The feature can be enabled
for a single call or all calls. The user controls the service via a web interface or through feature access codes. If activated, all calls made by the user have the user's identity blocked.

If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective Feature Access Code for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored.

Outlook Calendar Integration

The TotalCloud PBX Hub desktop client reads Outlook appointments. If there is an appointment running at the current time, and the user has enabled Outlook Calendar integration in their preferences, then their presence will be shown to their contacts as Busy – In Meeting.

Outlook Directory Integration

TotalCloud PBX Hub desktop clients can be configured through preferences to integrate with Outlook on your desktop computer. Searches for contacts will include contacts from your Outlook account.

Personal Phone Directory

The Personal Directory in My Phone – My Numbers allows Users to create and manage personal contacts in their web portal. Users have the ability to search personal contacts by Name or Number and to initiate phone calls directly from the portal via Click-to-Call functionality.

Priority Alert

Allows a user's phone to ring with a different cadence based on pre-defined criteria. This feature can be used as a way to quickly notify the user that a specific number is calling or when a call is from inside your group or outside your group.

Privacy

Allows users to exclude themselves from the group and directory listings visible to other users.

Push-to-Talk

Enables user to user intercom service across
an enterprise. When a user dials the respective Feature Access Code followed by the called party’s extension, the system requests that the called station answer automatically. Users and administrators can define accept and reject lists, which can include wildcards.

Receptionist Client

The Receptionist is a thin client Telephony Attendant Console specifically developed for hosted environments. It is used by “front-of- house” receptionists or telephone attendants who screen inbound calls for enterprises. Receptionist provides the following functionality:

  • Web-based interface, accessible from a web browser.
  • Ergonomic design that follows the natural work “flow” of a call from the left to the right of 
the screen 

  • Professional call handling; critical information is available "real time." 

  • Accurate delivery of messages through a one- step process when people are unavailable

Add-On

Add-On

Add-On

Remote Office

Remote Office enables telecommuters and mobile workers to use all of their features while working remotely. Since calls are still originated from TotalCloud PBX, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private.

Rich Presence

TotalCloud PBX Hub desktop clients and mobile apps support rich presence. For each contact you have subscribed to, you can see their presence information. Similarly, your contacts can see your presence on their contact list. Icons are used to indicate your current presence status- such as online, in a call, In a meeting, busy, or idle. Your presence status is managed automatically by the system based on your activities; if desired, users may manually set their presence status.

Call Screening

Enables a user to define criteria that cause certain incoming calls to be allowed. If an incoming call meets user specified criteria, the
call is allowed to complete to the user. All other calls are blocked, and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface My Phone, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criteria set is based on incoming calling line identity, time of day, and day of the week. Multiple criteria sets can be defined.

Selective Call Rejection

Enables an End User Subscriber to define criteria that cause certain incoming calls to be blocked. If an incoming call meets End User Subscriber-specified criteria, the call is blocked and the caller is informed that the End User Subscriber is not accepting calls. The End User Subscriber controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.

Sequential Ring

Enables users to define a "find-me" list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search to leave a message by pressing a DTMF key.

Shared Call Appearance

Allows for incoming calls to ring on up to thirty-five (35) additional Site phones simultaneously for a Premium Station, and five (5) additional Site phones
for a Standard Station, connecting the first phone to be answered. If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked. Shared Call Appearance is used to associate a user’s Mobile or desktop client with their main number.

Simultaneous Ring

Enables users to have multiple phones ring simultaneously when any calls are received on their TotalCloud PBX phone number. The first phone to be answered is connected. For example, calls
to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk. An optional setting for this feature is Answer Confirmation that requires the user answering the call to hit a digit on their phone before the call is completed. This ensures that a call is not picked by a voice messaging system before the call can be answered which may happen if a call is ringing to a cell phone that is turned off. With Answer Confirmation turned and a cell phone is turned off, other phones in the simultaneous ring list will still ring and can be answered.

Speed Dial

Speed Dial functionality in the My Phone portal allows Users to program up to one hundred personal speed dial entries (00 -99) that can be dialed directly from the portal or used on their desk phones. Speed Dial entries configured in the My Phone – My Number portal is automatically accessible on the User's desk phone.

Three-Way Calling

Enables a Subscriber to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the Subscriber presses the conference button or flash hook and dials the third party. After the third party answers, the Subscriber presses the flash hook and forms a three-way call with the two parties. To drop the third party, the Subscriber presses the flash hook and is reconnected with the original party in a regular two- party call. If the Subscriber hangs up, all parties are released.

Twin to Office Phone

TotalCloud PBX Hub desktop clients and mobile apps are fully “twinned” with your main business number and identity (Shared Call Appearance). All incoming calls to your business number will alert your TotalCloud PBX Hub desktop client and mobile app. All outgoing calls placed with your TotalCloud PBX Hub desktop client and mobile app will look like they were placed from your main business number.

Unified Messaging

Allows users to access their voicemails via multiple options beyond direct phone access. Voicemail notifications can be retrieved via Visual Voicemail on the My Phone dashboard, or via email with WAV file copies sent to any email address. Additionally, if you just want a notification of a voicemail, notifications can be sent to your cell phone via text or email.

This feature allows users to be mobile and also have real-time access to their voicemails like they were in the office. Unified Messaging also supports additional the uploading of voice greetings and setting call.

User Web Portals

Web tools for Site self-administration and the User Dashboard allow easy setup and manipulation of features such as Automated Attendant, Hunt Groups, Call Rules, Call History Reporting, Selective Call Forwarding, and Voice Messaging.

Video (Point to Point)

Video Calling is supported on video-enabled phones and clients on the same TotalCloud PBX system, including the TotalCloud PBX Hub desktop and mobile clients, as well as VVX 500 and VVX 600 phones using the optional VVX USB camera. The camera is plug-and-play for users with Polycom VVX 500 or 600 phones.

Visual Voicemail

Allows a user to retrieve and listen to their voicemails and inbound fax messages (if inbound fax configured for that user) via the My Phone dashboard.

Voice Mail

Provides a recorded announcement message and the ability for a caller to record a voice message for the called party. The announcement message can be a personal message recorded by the voicemail owner or a default system message.

Voice Portal

The voice portal provides an interactive voice response (IVR) application that can be called by members of the group from any phone, to manage their services and voice mailbox, or to change their passcode.