This section contains the essential information for getting started with Hub.


Installation

Android clients can be downloaded from Google Play.


Sign In

When you first launch the application, you are prompted to sign in.

  1. If displayed, enter the device configuration address (Uniform Resource Identifier [URI]) provided by your service provider.
  2. Enter your BroadWorks user name and password.
  3. Select whether you would like Hub to remember your password.
  4. Select whether you would like Hub to sign you in automatically on subsequent launches.
  5. Tap Sign In.

NOTE: If you choose automatic sign in, you are automatically signed in and taken to the Contacts list upon subsequent Hub launches. Otherwise, you are presented with the Sign In screen.

A pop-up dialog about emergency calls and an option to update your emergency location may appear on the Sign In screen. Depending on your service provider settings, the client may provide basic or advanced sign-in for updating the physical location.

With basic sign-in, there are three options on the emergency call pop-up:

  • Update location – Opens a web browser where the user can set the location. When the location is set, the user can return to the client to sign in.
  • Ok – Sign-in completes and the user can use the client.
  • Cancel – Sign-in is canceled and the user is returned in the Sign In screen.

With advanced sign-in, there are two options:

  • Update location – Opens a web browser where the user can set the location. When the location is set, the user returns to the client manually. If the location is updated successfully, sign-in completes and the user can use the client.
  • Cancel – Sign-in is canceled and the user is returned to the Sign In screen.

Depending on your service provider settings, the client may have a link for Forgot Password on the login dialog box allowing retrieval of forgotten password. The functionality for retrieving the password is provided by the service provider.