The Side Navigation contains the following items:
- My status
- Call settings
- Test call
- Sign out
You can set your own availability by tapping on your personal status from the side navigation. It opens the My status screen where you can change your avatar, personal message, and presence status.
NOTE: Availability can also be referred to as presence status, which was the term used in previous releases of Hub .
Your avatar is the picture that represents you in your friends’ Contacts lists and in chat screens. Tapping on an avatar opens a dialog with options to select an existing image, to take a new one with your device’s camera, or to clear your avatar.
NOTE: In order to set an avatar when Hub is working inside an Android for Work profile, a Camera application inside the Work profile should be installed on the device. The system administrator should provision such an application for the
given Work profile and the user should install it prior to initiating an avatar change action.
You can enter a status message into the area next to the avatar. This status text is shown in your friends’ Contacts lists.
If you see the error message “Chat Unavailable” under any tab, it means that XMPP connectivity has been lost for chat and presence; however, you can still make calls. In this case, you should contact your service provider.
Availability Rules allows a user to configure calling rules associated with each of the presence states. When the state is triggered, the associated rule is applied.
Each availability rule can be configured with one of the following options:
- No Rules
- Forward to Number
- Silent Alerting
The client supports the following BroadWorks service management features, allowing BroadWorks supplementary services to be turned on or off using the native client Preferences window:
- Do Not Disturb
- Personal Assistant
- Always forward
- Forward when busy
- Forward when no answer
- Forward when not reachable
- Remote Office
- Block my caller ID
- BroadWorks Anywhere
- BroadWorks Mobility
- Dialing Service
- VoIP Calls
- Simultaneous Ring
- Call Waiting
- This phone number
Do Not Disturb
When you activate this service, all calls are typically blocked by the server and sent to voice mail.
Personal Assistant allows configuring an announcement to be played to callers when the called party is not available. The announcement notifies the caller of the reason the called party is not available, optionally providing information on when the called party will return and whether there is an attendant to attend the call. Based on that information, the caller can make a better decision on calling back, transferring to an attendant, or leaving a voice message.
Personal Assistant options can be configured in Call Settings. The following options are available:
- Presence different than None
- Transfer number
- Ring Splash
Select “None” for Presence to disable Personal Assistant.
By tapping on a different Call Forward option, you can enter a number to forward your calls as follows: Call Forward Always, Busy, or When Unreachable.
This service allows the use of any phone as the office phone from a charging and numbering perspective. For instance, a hotel room phone can be used as the office phone.
Enable Remote Office and specify a phone number to be used as the Remote Office number.
Block My Caller ID
You can hide or display your number when calling or communicating with other parties or contacts. To hide your number, set to “Enable”. To show your number, set to “Disable”.
BroadWorks Anywhere allows service providers to offer fixed-mobile convergence (FMC) services without additional equipment.
BroadWorks Anywhere simplifies communications for on-the-go users and remote users by extending the features of a desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer. Callers dial one number and can reach you on any phone the user chooses. A desk phone, cell phone, and/or a soft phone can ring simultaneously.
Voice call continuity is possible with the ability to move live calls from one device to another without hanging up.
Add locations (numbers) that can be used in the service using the Add New Location button. Use the Alert all locations to activate parallel ringing.
Select Diversion inhibitor to prevent a call from ending up as a voice mail, which can be problematic, for example, in conference call situations.
Select Answer Confirmation to receive a separate audio prompt when answering a call from that number (location). It may be useful in cases where, for example, mobile numbers are being used to prevent incoming calls going to mobile voice mail since the call will be ended without going to voice mail if the answer confirmation is not provided.
Select Call Control to enable the server platform to provide mid-call services such as Call Transfer and Conferencing for that number (location).
BroadWorks Mobility is a flexible solution that extends the BroadWorks Centrex features transparently to the mobile network. This service provides a set of mobile capabilities that help meet the key requirements of mobile operators for deployment of business services to the mobile handsets.
The user can set the following attributes:
- Active – Flag to enable or disable the BroadWorks Mobility service for the user.
- Mobile Number – This is the subscriber’s mobile number in E.164 format.
- Phones To Ring – The default is “Fixed”. The options are as follows:
- Fixed – If set, then only the user’s desk phone is alerted.
- Mobile – If set, then only the user’s mobile phone is alerted.
- Both – If set, then both the mobile phone as well as desk phone of the user are alerted.
The following attributes apply when the alerting mobile is set:
- Alert Click To Dial – If checked, Click To Dial calls alert the mobile phone.
- Alert Group Paging – If checked, group paging calls alert the mobile phone.
- Prevent Diverting – This attribute determines whether the Application Server enables a diversion inhibitor when extending a call leg to the mobile phone.
- Answer Confirmation – This attribute determines whether the Application Server prompts for an answer confirmation when the user answers the mobile call leg.
- Call Control – This attribute determines whether call control is to be performed by the mobile device (off) or by BroadWorks (on). This must be turned on to provide mid-call service features to the mobile originated or terminated calls.
The client supports the following preferences:
- Language Support
- Sign in automatically
The client is prepared for localization and can be delivered in any language. Currently, the client is available in:
- U.S. English
- French (Canadian)
- Spanish (European)
- Spanish (Latin America)
Additional languages are available upon request as part of a customization project.
Hub has the ability to lock the user to a single desktop or mobile device so that the software cannot be used on other hardware. The Android user can copy the Device ID from Preferences before signing into the application and provide it to the company administrator. The administrator locks Hub to the reported device and the user can sign in only from this device.
The troubleshooting function can be used if there are issues encountered with the application. It collects and sends diagnostic information to a predefined support email address that is configurable via the branding process. This helps support personnel to identify the issues. The information sent consists of the application and media engine diagnostic logs.
Troubleshooting is managed by a menu entry in Settings. It can be accessed from two places in the client:
- From the Settings button on the Sign In screen – This opens the screen that contains the help and troubleshooting-related entries. This can be used before the user has signed in, which is most often for cases when a user has issues with signing in or with connectivity.
- From the Preferences screen, accessible from the side navigation. These are available while the user is logged in.
Automatic Sign In
The user can choose to sign in automatically with Hub Mobile with a default account when the client is started. Together with the functionality to start Hub automatically at system startup, this makes it easier for users to remember to sign in and be available for communication.
Call Center Agent (Queues)
Hub allows a user to join and leave Call Center Queues and set their Automatic Call Distribution (ACD) status. This functionality is available based on the configuration and services assigned to the user.
To view the currently assigned queues, join and leave queues and change state, use the Queues entry in the side
The client provides the ability to perform an Audio or Video test call to an echo number. Note that the echo service is provided and enabled by the service provider.
A common example of using an echo service is:
- Press Test Call to initiate a call to the echo service, then follow the operator’s instructions until you hear back your recorded message.
The client provides web-based help that can be launched from the Settings view.
You can sign out at the bottom of the left-side navigation drawer.