Description: Caller ID will provide a caller's name and telephone number, usually along with the date and time of the call.  You will need to have a Caller ID unit or enables handset for the Caller ID feature to work.  When Caller ID is enabled, the caller's information will be displayed between the first and second ring of the incoming call.


Equipment Details:

  • The caller information provided will depend on the Caller ID unit or handset you are using.
  • You are responsible for purchasing the Caller ID unit or handset.
  • You are responsible for the maintenance and upkeep of the Caller ID unit or handset.
  • If the Caller ID unit or handset is connected to an answering machine, the answering machine needs to be set to allow for at least two rings before picking up.  If it picks up sooner, the caller information may not be captured.

Feature Details:

  • Caller ID only works on direct dialed calls between phone lines that have the service capability, and between Central Offices that support the transmission of the callers information.
  • The name and information of the caller is based on the listing of the caller in the Calling Name and Number database. 
  • For newly connected phone numbers, it may take up to 5 days for the callers information to be updated in the Calling Name and Number database.
  • Payphone/Coin telephones should display a name of "Payphone".
  • It is possible caller information may not be displayed from:
    • Operator Assisted Calls
    • Cellular Calls
    • Prepaid Phone Card Calls
    • Callers using a Privacy Feature to block delivery of their information
    • Callers who dials *69 (Call Return) to place the call